| Operating Policies

Redwood Virtual Crew Operating Policies

1) Introduction

1.1) Redwood Virtual's History

Redwood Virtual was founded by Chase Morgan and Dan True in May of 2014 with one goal in mind; the launch of a very unique virtual airline (VA) to serve the virtual skies emulating the real-world operations of Virgin America. In December of 2014, Chase Morgan brought Eric Watters aboard as the new CEO with the mission of growing the VA. Eric quickly began to gauge the desires of Redwood’s flight team members and work to grow the VA.

In March of 2015, founder Chase Morgan stepped aside and turned ownership of Redwood Virtual over to CEO Eric Watters. Soon after, in an effort to continue growing, Redwood expanded beyond the Virgin America brand to include other Virgin Group partner airlines – Virgin Atlantic and Virgin Australia. This expansion allowed for an expansion of the available aircraft in the Redwood Virtual fleet to include wide-body Airbuses and Boeing aircraft.

In April of 2015, Redwood Virtual entered into a partnership with Virtual Delta Airlines, which allowed for the addition of nearly a thousand new codeshare routes to the Redwood Virtual library of schedules. This significant partnership is helping Redwood Virtual to continue to grow as an up-and-coming virtual airline to be reckoned with.

1.2) Redwood Virtual's Mission

Redwood Virtual excels in the virtual airline community by recognizing that its members and community partners are the keys to its success. We at Redwood Virtual are dedicated to continually developing our network systems, information, and operations to cater to our fast growing virtual airline. We value our flight team members and see them as our most important asset. Our dedicated pilots are one of a kind and stand out in the virtual airline community.

Not only do our flight team members possess superior flying skills, they demonstrate leadership, integrity, and the ability to connect with others in a positive and meaningful way. As a flight team member or sponsor at Redwood Virtual, you are not only making a decision to change the virtual skies, but also the world. The Redwood Virtual community is dedicated to helping our flight team members grow both within the virtual airline community and in real life. With a quickly expanding international network of flight team members spanning the spectrum of ages, cultures, education and experience we are looking to Redwood Virtual will help you expand your horizons, elevate the virtual skies, and reach your maximum potential!

1.3) Membership Benefits

Redwood Virtual provides its flight team member with a superior benefits package that includes:

Flight Team Member Benefits
  • Access to a fun and interactive network mirroring Virgin America
  • Accurate flight information, including navigational routing, in a robust ACARS
  • The ability to choose from multiple aircraft
  • The ability to fly charter flights
  • A dynamic rank system so you can watch your career progress
  • The Elevate Pilot Awards Program
  • A robust social media program that includes dedicated forums, a public Facebook page, and a private flight team members only Facebook group
Management Team Benefits
  • The ability to present and implement innovative ideas in a highly-effective team atmosphere
  • Mentoring by senior corporate members with significant real-world managerial and academic credentials
  • The ability to grow within the Redwood Virtual corporate structure as you prove your skills and dedication to the VA
  • A leadership position in a highly respected virtual airline

1.4) Legal Notice

Redwood Virtual is a non-profit virtual airline, which exists within the flight simulation community only. Redwood Virtual is in no way affiliated with, sponsored by, or endorsed by Virgin America, Virgin Atlantic, Virgin Australia, Delta Airlines, or their affiliates or parent corporations. All content contained or displayed within the Redwood Virtual network, to include its website, VXCARS system, forums, and social media pages, are the sole intellectual property of the owner(s) of Redwood Virtual and they claim copyright and trademark on all the aforementioned intellectual property. The unauthorized copying, distribution, reuse, or the sale of such intellectual property is prohibited by law. Violators may be subject to criminal and/or civil prosecution under United States and/or international law.

2) Membership

2.1) Flight Team Application

The Redwood Virtual flight team is a group of dedicated virtual pilots. As a member, our leaders will usher you through our day-to-day operations and act as examples of leadership, integrity, intellect, and so much more! The application process is as follows:

  1. Click the Join Us link on the Redwood Virtual website
  2. Read and accept the flight team regulations contained in the Crew Operations Handbook
  3. Successfully complete the Redwood Virtual entrance examination (minimum 70% passing score required)
  4. Submit an application
  5. Await management approval of your application to launch your career at Redwood Virtual

2.2) Multiple Memberships

Redwood Virtual allows and encourages our flight team members to broaden their horizons and check out other virtual airlines in the flight simulation community. There are a lot of options out there and each community has something to offer to pilots. All we ask it that you maintain your flight requirements and do not share Redwood Virtual members only information in other communities without the expressed permission of the CEO of Redwood Virtual. Members who hold a staff position with another virtual airline may not simultaneously hold a staff position with Redwood Virtual.

2.3) Application Requirements
  • Access to a fun and interactive network mirroring Virgin America, Alaska Airlines, and our other codeshare airlines
  • You must be 13 years of age or older
  • Own legal copy of Microsoft Flight Simulator X, 2009, Prepar3D, or X-Plane
  • Maintain a valid email address on file with Redwood Virtual
  • You must have no active restrictions on the VATSIM network
  • You must attest to having had no disciplinary action resulting in your permanent removal from any virtual airline/network

2.4) Transfer Hours

Redwood Virtual's human resources personnel will review the Vataware profile of every new crew member upon acceptance and will award automatically award hours from said profile. Also, any newly accepted crew member may request to transfer in existing flight hours from another virtual airline by emailing Human Resources ( and providing sufficient proof of said flight hours. The hours will be evaluated (e.g., aircraft type, flight quality, etc.) prior to being approved for transfer. A maximum of 30 documented hours may be transferred in any combination of hours.

2.5) Disputes

Unfortunately, once in a while a member of our executive management team may make a decision that a flight team member doesn’t agree with. This may be a ruling we make on a flight report or a disciplinary action. If you wish to dispute something, please send an email to the Chief Executive Officer at ( to initiate a dispute. Dispute reports can take up 48 to 72 hours for processing and final determination.

3) Crew Operations

3.1) Rank Philosophy
Redwood Virtual’s rank structure allows for quick promotions and the availability of more and more aircraft and routes.
Rank Wings Epaluet Hours Required
First Officer 0-19
Regional Captain 20-49
Captain 50-99
Senior Captain 100-199
Command Captain 200+

3.2) Certification Categories
Redwood Virtual does operate with rank restrictions. Our flight team members may fly any and all of the aircraft in our fleet, including those for codeshare flights, so long as they within their rank category and able to complete the planned flight. They may also fly charter and codeshare routes from day one of their acceptance as a flight team member.
Certification Category Rank Pay Rate Authorized Aircraft
CAT-I First Officer $30 A319 & A320, & B736/7/8/9
CAT-II Regional Captain $90 All Cat-I, DH8D, E145/75, CRJ7/9, MD-88/90, A318, A321, & B712
CAT-III Captain $280 All Cat-I/II, A332/3, A539/K, B752, B763, B772/L/W, & B788/9
CAT-IV Senior Captain $320 All Cat-I/II/III, A343/6, A388 & B744/8
CAT-V Command Captain $400 All Categories of Aircraft

3.3) Flight Team Requirements
Newly Accepted Flight Team Members Must:
  • Fly their first flight, resulting in an Accepted PIREP, within 14 days of acceptance into Redwood Virtual

  • All Flight Team Members Should:
  • Fly at least one flight per calendar month
  • Maintain a valid email address with Redwood Virtual
  • Be active on Redwood Virtual’s Facebook Page
  • Be active in Redwood Virtual’s Crewtalk Forum
  • Share their ideas for making Redwood better!

  • 3.4) Leave of Absence (LOA)

    Flight Team members are allowed up to 90 total days of approved LOA per calendar year. Military personnel are allowed a LOA equal to their deployment time plus 90 days (with proof of military orders showing the deployment dates). If you require more than the allotted time, we approve extended LOAs on a per case basis. LOA applications may be submitted via the Flight Team Portal (FTP); however, extended LOA requests must be processed via email. Please email Human Resources at ( to request an extended LOA.

    3.5) #VXLove

    Redwood Virtual believes that the diversity of our members is one of our biggest strengths. We encourage our flight team members to share their cultures with us all as it will help us all become closer and understand each other, and the world in general, much better. Redwood Virtual has a zero-tolerance policy against discrimination and will not tolerate discrimination of any kind or for any reason (e.g., because of a member’s gender, race, age, sexual orientation, religion, socioeconomic status, or political or religious beliefs. However, in an effort to avoid discriminatory conflicts, we suggest that flight team members limit discussions or comments concerning politics and religion as these tend to be inflammatory subjects. If you choose not to share the #VXLOVE your employment with Redwood Virtual may be suspended or terminated, and you may be permanently banned from the Redwood Virtual community.

    3.6) Social Media and Forums

    The Redwood Virtual social media sites and forums are an awesome way to share information, photos, events, and your career with the rest of the community. We have multiple ways for you to share information and ask questions of other members. We ask that you use your best judgment for making posts. We have a few guidelines that will help to keep our social media sites and forums a fun, professional, and safe place for all our flight team members.

    • No profanity of any kind
    • Respect other members’ opinions and viewpoints
    • No discrimination will be tolerated
    • Refrain from posting information about other people unless authorized by that person
    • Do not “bump” posts unless it is in a support forum
    • Do not post copyrighted material that you do not explicitly own the rights to

    3.7) The Elevate Crew Awards Program
    Redwood Virtual’s Elevate Crew Awards Program (ECAP) was inspired by Virgin America’s real-world passenger rewards program “Elevate.” The ECAP awards pilots for various professional accomplishments and career milestones as you progress as a pilot at Redwood.

    Corporate Service Awards
    • Chief Executive Office Wings
    • Chief Operating Officer Wings
    • Corporate Staff Wings

    Flight Service Awards
    • First Officer Wings
    • Regional Captain Wings
    • Captain Wings
    • Senior Captain Wings

    Career Milestone Awards
    • Flight Hours
    • 10 flight hours completed
    • 20 flight hours completed
    • 50 flight hours completed
    • 75 flight hours completed
    • 100 flight hours completed
    • 150 flight hours completed
    • 200 flight hours completed
    • 250 flight hours completed

    • Number of Flights
    • First Flight
    • 10 Flights
    • 20 Flights
    • 50 Flights
    • 100 Flights
    • 150 Flights
    • 200 Flights

    • Landing Rates
    • -500fpm or less
    • -400fpm or less
    • -300fpm or less
    • -200fpm or less
    • -100fpm or less
    • -50fpm or less

    • Longevity
    • 30 Days
    • 60 Days
    • 90 Days
    • 180 Days
    • 365 Days
    • 730 Days

    • Miles Flown
    • 1,000 Miles
    • 5,000 Miles
    • 10,000 Miles
    • 25,000 Miles
    • 50,000 Miles
    • 100,000 Miles
    • 150,000 Miles

    3.8) Crew Rewards System

    Redwood Virtual utilizes a crew rewards system through which crew members earn points that can be redeemed in the crew store. The rewards points system is structured as follows:

    Reward Action Points Explanation
    Registration 1,000 pts Points awarded upon registration as a new pilot with Redwood Virtual.
    PIREP Submission 50 pts Points awarded for filing an accepted PIREP.
    Landing Rate* 5 pts Points awarded for each fpm under the maximum landing rate of -600 fpm.
    Landing Rate Exceeded -1 pt Points deducted for every fpm above the maximum landing rate of -600 fpm.
    *Note: Manual PIREPs will be awarded a flat 500 pts for the landing rate since the true landing rate is not captured.

    4) Flight Operations

    4.1) Redwood Virtual's Crew Bases
    Redwood Virtual operates three crew bases, each with a manager, for administrative purposes. Listed below are Redwood Virtual's crew bases
    • KSFO San Francisco International (KSFO) is Virgin America’s hub main hub in the United States.
    • KLAX Los Angeles International (KLAX).
    • KJFK John F. Kennedy International (KJFK).

    Each codeshare airline has an identified real-world hub and those are listed below:

    • San Francisco International (KSFO) - This is Virgin America's hub.
    • London Heathrow (EGLL) – This is Virgin Atlantic’s hub.
    • Brisbane International (YBBN) – This is Virgin Australia’s hub.
    • Hartsfield-Jackson Atlanta International Airport (KATL) – This is Delta Airline’s hub.
    • Mexico City International Airport (MMMX) – This is Aeromexico’s hub.
    • Charles de Gaulle Airport (LFPG) – This is Air France’s hub.
    • Seattle–Tacoma International Airport (KSEA) – This is Alaska Airlines’s hub.
    • Ben Gurion Airport (LLBG) – This is El Al’s hub.
    • Dubai International Airport (OMDB) – This is Emirates’s hub.
    • Honolulu International Airport (PHNL) – This is Hawaiian Airlines's hub.
    • Portland International Airport (KPDX) – This is Horizon Airlines’s hub.
    • Haneda Airport (RJTT) – This is Japan Airlines’s hub.
    • Amsterdam Airport Schipol (EHAM) – This is KLM's hub.
    • Incheon International Airport (RKSI) – This is Korean Airlines’s hub.
    • Arturo Merino Benitez International Airport (SCEL) – This is LAN Airlines's hub.
    • Calgary International Airport (CYYC) – This is WestJet’s hub.

    4.2) Charter Flights

    Redwood Virtual allows charter flights so that our flight team members can fly to their favorite airports that support aircraft the size of the aircraft they’re flying. Charter flights must be flown using the VXCARS system. Should you desire to fly to an airport that is not currently available in the VXCARS you should email the Chief of Operations to request that the airport be evaluated and added to the system.

    4.3) Flight Report Requirements
    We hold our flight team to high standards that set us at the top of the virtual airline market.

    PIREP Requirements
    1. Should use Redwood Virtual’s VXCARS: although, manual PIREPs may be filed.
    2. Manual PIREPs must also include a VATWARE/VATSTATS link in the comments section to validate the flight
    3. Have minimal over speeding (maintain 250 knots or less under 10,000 ft MSL) in accordance with FAA regulations. Reported over speeds between 265 and 279 knots require the pilot to provide the reasons (e.g., weather, ATC directions, etc.) for the overspeed for the PIREP to be considered for approval.
    4. A landing rate of -800 or less. Reported landing rates above -600 will lose 2 ECAP rewards points for every point above -600.
    5. Use the standard simulation rate (x1)
    6. Proper fuel, passenger, and cargo loading
    7. Follow all FAA Rules and Regulations

    8. *Note: Pilots may be asked to provide clarification of PIREP issues noted by staff. If the requested clarification is not received within 2 days, the PIREP is subject to rejection for failure to respond
    Grounds for Automatic PIREP Rejection
    1. Manual PIREPs that no not include a VATWARE/VATSTATS link in the comments section to validate the flight.
    2. PIREPs with reported over speeds of 280 knots or greater under 10,000 ft MSL.
    3. PIREPs with a reported landing rate higher -800.
    4. PIREPs with a reported simulation rate greater than x1.
    5. PIREPs showing a pilot flew an aircraft outside of their applicable rank category.
    6. PIREPs showing a pilot refueled while in flight.
    7. PIREPs showing a pilot flew a non partner or codeshare flight.
    1. Redwood Virtual’s VXCARS does not work on Macs so pilots who fly X-Plane on a mac must fly on VATSIM and file manual PIREPs following the requirements laid out in no. 3.

    4.4) Redwood Virtual Standardized Operating Cost Indexes (SOCIs)
    Listed below are the Standardized Operating Cost Indexes (SOCIs) for all flights operated by Redwood Virtual.
    1. Discretion for cost indexing is always retained by the pilot-in-command (PIC) so you may deviate from the established SOCIs as determined necessary or as flight planning requires.
    2. Redwood Virtual does not require or recommend changing SOCI during different the climb or cruise stages of a flight, but as always, discretion is retained by the PIC.
    3. Redwood Virtual does allow increasing the SOCI during the cruise stage of flight to shorten cruise times if desired, but only mach .79 or Long-Range Cruise (LRC) should be used.
    4. Short-haul flights are considered to be those that are 4 hours or less (<=4hrs) in duration.
    5. Long-haul flights are considered to be those that are greater than 4 hours (>4hrs) in duration.

    Aircraft Short Haul (<4hrs)/
    Long Haul (>4hrs)/
    Ahead of Sched/
    DH8D No Published SOCI No Published SOCI
    MD-88/90 24 21
    CRJ7/9 27 17
    A318/9 65 35
    A320 65 35
    A321 65 35
    A332/3 & A343/6 40 37
    B712 32 35
    B736/7/8/9 32 34
    B744/8 90 85
    B752 43 36
    B763 40 37
    B772/L/W 100 80
    B788/9 100 80

    4.5) Redwood Virtual Standardized Minimum Decision Altitude/Decision Height (MDA/DH)
    Listed below are the Standardized Minimum Decision Altitude/Decision Heights (MDA/DH) for all flights operated by Redwood Virtual. As always, the discretion to deviate from these MDA/DHs resides with the pilot-in-command (PIC) when aircraft, weather, and/or environmental conditions warrant or when otherwise directed by ATC.

    • When approach minimums information is available on the instrument approach plate for the intended runway, the published MDA/DH shall be used.
    • Keep in mind, however, that even though aircraft have standardized categories, the applicable Approach Category, in the below maneuvering table, is determined by calculated approach speed (VAPP) in use at that time.
    Approach Category A B C D E
    Speed (Knots) 0-90 91-120 121-140 141-165 Abv 165

    When MDA/DH information is not available on a published approach plate, the following will be MDA/DHs will be observed:
    1. For Visual and CAT I approaches, the SAM altitude is to be set at 200' AGL above the runway's TDZE (Touchdown Zone Elevation). The TDZE is to be collected from the runway chart.
    2. For Cat II and III approaches, the radar altimeter will be used and shall be set at 200' for regional and narrow-bodied, aircraft and 400' for wide-bodied aircraft.

    4.6) Aircraft Selection

    Every Redwood Virtual route has a preferred aircraft that follows the real-world route's assigned aircraft, but as with any airline's operational needs, aircrafts change. Therefore, Redwood pilots are free to change the preferred aircraft to any make/model of aircraft they wish so long as the aircraft can reasonably make the flight; even if the selected aircraft isn't in the real-world fleet of that airline.

    4.7) Aircraft Liveries

    Pilots should fly utilizing a livery that matches the airline's routes being flown, but only liveries from Virgin America or Redwood's listed codeshare airlines may be used. To that end, fictional liveries are allowed to be used when flying an aircraft that is not in the real-world fleet of the airline whose routes is being flown. When a matching livery is not available a pilot may fly another available airline livery, blank livery, or a default aircraft designer livery (e.g., Boeing, Airbus, Aerosoft, PMDG, BBS, etc.).

    4.8) Scheduled Flight Navigational Routes

    Each Redwood Virtual flight schedule includes a suggested route; however, Redwood pilots are free to alter that route as they see fit.

    4.9) Aircraft Cruising Altitude

    Redwood Virtual's VXCARS will provide with an assigned cruising altitude for the flight that closely matches the real-world routes assigned cruising altitude. With that being said, Redwood pilots are free to adjust the cruising altitude as needed for optimum flight performance.

    4.10) Aircraft Passenger and Cargo Loads

    Redwood Virtual's VXCARS will provide each pilot with a randomized passenger (pax) count. Pilots should followed this randomized passenger loading count but are free to change this as needed to balance aircraft loads. The VXCARS does not, however, provide randomized cargo loads so those should be determined by the pilot for each flight.

    4.11) Redwood Virtual Extended-range Twin-engine Operational Performance Standards (ETOPS)
    Listed below are the Extended-range Twin-engine Operational Performance Standards (ETOPS) certifications for all flights operated by Redwood Virtual.

    Aircraft ETOPS
    MD-88/90 No ETOPS
    CRJ7/9 No ETOPS
    A318 180
    A319 180
    A320 180
    A321 180
    A332/3 240
    A343/6 N/A
    B736/7/8/9 180
    B744/8 330
    B752 180
    B763 180
    B772/L/W 330
    B788/9 330

    4.12) Connected Flight Deck Operations

    Redwood Virtual encourages connected flight deck operations with other Redwood Virtual pilots. Connected flight deck adds to the realism of flight, but there are some technical issues that may affect PIREP submissions. Therefore, below are some general rules regarding connected flight deck flights:

    Both pilots running VXCARS:
    • Often times the pilot in the FO role, with connected flight deck in the slave setting, will report a positive landing rate through the VXCARS.
    • If at the conclusion of the connected flight the VXCARS has reported a positive landing rate, submit the PIREP and email your crew base manager the name of the Redwood Virtual Pilot you flew with and the flight number used so the landing rate from the pilot in command, the pilot who flew in the master setting, can be ported over to your PIREP.

    Only one pilot running VXCARS:
    • If only one pilot will be running the VXCARS, it shall be run by the Pilot in command and the FO shall file a manual PIREP via the Crew Portal.
    • The manual PIREP shall include a note in the PIREP comments explaining the flight was a connected flight deck flight, the name of the pilot in command, and the flight number.

    4.13) Positive Landing Rates

    Occasionally the VXCARS records positive landing rates. This generally only occurs on Majestic Q400 flights due to a known issue with the model reporting some data outside of the standard simulator structure. It can also occur when pilots fly a connected flight deck. Therefore, should any PIREP include a positive landing rate, that rate will be changed to a flat -100 landing rate to pilot record and rewards calculating purposes.

    If you agree with the Redwood Virtual Crew Operating Policies you may continue to the entrance exam by checking the box below and clicking on the Continue button.

     I agree to abide by these Rules and Regulations.